MenuSync
Terms of Service
Last updated 21 August 2026
A business-to-business agreement between you and Wonder Things Ltd. Short, and written to be read rather than skipped.
01About these terms
These terms govern the relationship between you (the "Customer") and Wonder Things Ltd, registered in England and Wales, company number 15197334, trading as "MenuSync". Registered office: 142-143 Parrock Street, Gravesend, England, DA12 1EY. Contact: info@menusync.co.uk.
By subscribing you agree to these terms. This is a business-to-business agreement, so the consumer rights that apply to individuals buying for personal use do not apply here.
02What MenuSync does
You send us a menu change. We make it live on the delivery platforms you have given us access to, and on your own website where we can get access, and we send you a screenshot showing it done.
That covers prices, item names and descriptions, marking things sold out or back on, photos, and opening hours. It does not include designing your menu, writing your copy, photography, or anything on the platforms' commercial terms with you.
03Price and payment
The service costs £39 per month per shop. We are not VAT registered, so no VAT is added - £39 is the whole amount that leaves your account. Additional locations are £29 per month each.
Your first change is free and no card is needed to start. If you decide to carry on, we send you a payment link and billing starts from that day, not before. Payment is then collected monthly by card or Direct Debit through Stripe or GoCardless - we never see or hold your card details.
We may change pricing with 30 days' written notice, taking effect at the start of your next billing cycle after that notice period.
04What you provide
- Access to your delivery platform accounts, granted by you (see the next section).
- Accurate menu change instructions. We make the change you ask for - if the instruction is wrong, the change will be wrong.
- Confirmation that you are authorised to grant that access for the business.
- Prompt notice if any access changes at your end.
05How we access your accounts
We ask for the least access each platform allows, and we tell you honestly that the three platforms are not the same:
- Deliveroo: you invite us from your own account. We get our own login, you remove us whenever you like, and access ends immediately.
- Uber Eats: you add us as a Staff user. Uber's own role limits stop Staff seeing Payments, Tax, Users, Settings or Marketing.
- Just Eat: has no staff-login feature, so there is nothing to invite or remove. Where a shared login is the only route, we agree it with you directly and hold it encrypted; changing that password is your off switch.
On Deliveroo and Uber Eats we never hold your password. We do not access bank details, payouts or your customer list on any platform.
06What we will do
- Process your change as quickly as we can - usually within minutes during the day and evening. The first change takes longer because we set access up with you once.
- Check the change is live on each platform before telling you it is done.
- Send you a screenshot as confirmation.
- Fix anything we get wrong, free, as soon as you tell us.
One thing we cannot control: some platforms review changes before publishing them. Uber Eats, for example, states that some updates may take up to 24 hours and photo changes up to three days. We will tell you when that applies rather than pretend a change is live when it is queued.
07Platform terms
Your use of Just Eat, Deliveroo, Uber Eats and any other platform remains subject to those platforms' own terms, which are between you and them. We are not responsible for changes they make to their services, interfaces, fees or terms.
MenuSync is an independent service and is not affiliated with, endorsed by or partnered with any of them.
08Liability
Our total liability for any claim arising from this agreement is limited to the total fees you have paid us in the 12 months before the claim.
We are not liable for indirect or consequential losses, including lost profits or revenue.
Nothing here excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
09Cancelling
Cancel any time by messaging us on WhatsApp or emailing info@menusync.co.uk. No minimum term, no notice period, no cancellation fee.
Cancellation takes effect at the end of your current billing period. Remove our access on each platform yourself, and we delete any credential we hold within 30 days.
10Data protection
We handle personal data as described in our Privacy Policy. Where we process personal data on your behalf - for example customer data visible inside your platform accounts - we act as your processor and handle it only on your instructions.
11Changes to these terms
We may update these terms. We will email you about any material change at least 30 days before it takes effect, and continuing to use the service after that date means you accept the update.
12Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute. Nobody other than you and us may enforce any part of these terms under the Contracts (Rights of Third Parties) Act 1999.
