Allergen information on Just Eat, Deliveroo and Uber Eats
What a UK takeaway has to show about allergens when it sells through delivery apps, from the Food Standards Agency's own guidance, and how to keep it the same on every app.
The short answer
If you sell through Just Eat, Deliveroo or Uber Eats, you are distance selling. Allergen information for the 14 allergens must be available to the customer, free, at two points: before they complete the order, and when the food arrives. It must be current and accurate. The rules come from food law and the Food Standards Agency's guidance, and they apply whichever app takes the order.
Sources, read on 13 October 2026: the Food Standards Agency's selling food for delivery, its allergen technical guidance (part 2, distance selling), its best-practice guidance for non-prepacked food and its introduction to PPDS labelling. This page is a plain summary, not legal advice, and guidance can change: check the Food Standards Agency's pages for the current version. In Scotland, Food Standards Scotland is the regulator. Your local authority's food safety team can advise on your own setup.
The 14 allergens
You must tell customers if a dish contains any of these as an ingredient:
- Celery
- Cereals containing gluten (such as wheat, barley and oats)
- Crustaceans (such as prawns, crabs and lobsters)
- Eggs
- Fish
- Lupin
- Milk
- Molluscs (such as mussels and oysters)
- Mustard
- Peanuts
- Sesame
- Soybeans
- Sulphur dioxide and sulphites (above ten parts per million)
- Tree nuts (such as almonds, hazelnuts, walnuts, cashews, pecans, pistachios and macadamia nuts)
Before the order: on the app
- Keep one written allergen list. Every dish, with the allergens in it. Staff need it to answer questions too.
- Say where the information is. The Food Standards Agency's best-practice guidance says that on a third-party app, customers should be clearly told where to find allergen information before they order: on the app itself where the app allows it, or on your own website. If it is on your website, the guidance says it should ideally be no more than one click from the menu.
- Use what each app gives you. Each app keeps its own dish descriptions in its partner dashboard, and the apps differ in what allergen fields they offer. Whatever you add, add it the same way on every app you are on, from your one list.
- Offer a way to ask. Customers can still ask staff. The information must be free, so give a normal phone number, not a premium-rate one.
At delivery: in the bag
Allergen information must also be available when the food is delivered. The Food Standards Agency advises making it available in writing, so the customer can check it before they eat, and lists ways to do it:
- Stickers on each container naming the dish and its allergens, for example "Chicken satay: contains wheat, soya, fish, peanut".
- A copy of your allergen menu in the bag, with dish names that match the containers.
- Mark customisations. If a customer asked for a dish without an ingredient, show it on that container.
- Think about transit. Pack so food cannot cross-contaminate on the way, and tell customers if there is a risk.
When a recipe changes
A new supplier, a different sauce or a swapped ingredient can change a dish's allergens. Because each app keeps its own copy of your menu, the change has to be made on every app you sell on, and on your own website if you have one.
- Update your written allergen list first.
- Change the dish on each app, the same way, in the same sitting (the steps are in changing your Just Eat menu, your Deliveroo menu and your Uber Eats menu).
- Reprint the stickers or the allergen menu that goes in the bag.
- Open each listing as a customer would and check what it shows. Some app changes are reviewed before they go live, so look again later.
Changing prices at the same time? See how to update menu prices on all delivery apps, and compare your Just Eat and Uber Eats prices with the free menu price checker.
Where MenuSync fits
MenuSync makes menu changes on Just Eat, Deliveroo and Uber Eats from one WhatsApp message and sends back a screenshot of each live listing. It does not decide or check what is in your food: the allergen information comes from you, and stays your responsibility. Your first change is free with no card; after that it is £39 a month for one shop.
Questions
Do I have to show allergens on Just Eat, Deliveroo and Uber Eats?
You must make allergen information for the 14 allergens available before the customer completes the order, and again when the food is delivered. The Food Standards Agency says that when you sell through a third-party app, customers should be clearly told where the information is before they order: on the app where that is possible, or on your own website.
Does Natasha's Law apply to delivery orders?
No. The Food Standards Agency says the PPDS labelling rules, known as Natasha's Law, do not apply to food sold by distance selling, such as online or by phone. The distance-selling rules apply instead: allergen information before the order and at delivery.
Can I just tell customers to phone us about allergens?
The rules allow allergen information to be given orally before the order, but the Food Standards Agency's advice is to make it available in writing both before the order and at delivery. The information must be free to get, so not via a premium-rate number.
What do I put in the bag?
Written allergen information the customer can match to each dish: a sticker on each container naming the dish and its allergens, or a copy of your allergen menu with clear dish names. Mark any customisations.
Who is responsible for the allergen information on the app?
The food business. Whatever method you choose, the Food Standards Agency says the information must be current and accurate, so check it on each app whenever a recipe or supplier changes.
Does MenuSync check my allergen information?
No. MenuSync changes menus on Just Eat, Deliveroo and Uber Eats from what you send us, and sends back a screenshot of each live listing. What a dish contains, and the allergen information for it, stays with you.
Send one change. See it work.
First change free. No card needed. Then £39 a month.